Shipping & Returns

Key-Ready Wigs are fully constructed, finished, and ready for shipment. These limited units require no production time and ship within 1 business day.

Made-to-Order Wigs are individually prepared after your order is placed and require up to 10 business days of processing before shipment.

Processing times and shipping times are separate.

Once your order has shipped, it is sent via UPS with expedited shipping and may take up to 3 business days to arrive.

Business days do not include weekends or holidays.

Yes. Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow time for tracking information to update after your package has been accepted by the shipping carrier.

Yes. To help protect your purchase, all Rik's House orders require a signature upon delivery.

Customers are responsible for ensuring someone is available to receive and sign for the package.

If a delivery attempt is missed, customers are responsible for following the carrier's instructions regarding redelivery or package pickup. Rik's House is not responsible for delivery delays caused by missed delivery attempts or failure to retrieve a package from the carrier.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact [email protected] immediately. Address changes are not guaranteed once an order has entered processing or has shipped.

Rik's House is not responsible for packages delayed, returned, or delivered incorrectly due to inaccurate or incomplete shipping information provided at checkout. If an order is returned due to an incorrect address or unsuccessful delivery, the customer is responsible for additional shipping costs required to resend the order.

Once your order has shipped, please use the tracking information provided to monitor your delivery.

If your tracking information indicates a shipping issue or your package has not arrived within the expected delivery timeframe, please contact [email protected] as soon as possible.

Rik's House will assist with the carrier claim process when appropriate. Rik's House is not responsible for carrier delays or packages confirmed as successfully delivered by the shipping carrier.

Every Rik's House order is inspected before shipment.

If you receive an incorrect product or believe your product arrived damaged, please contact [email protected] within 48 hours of delivery. Please include your order number and clear photos and/or video showing the product, packaging, and reported issue.

The product must remain unworn, uncut, unwashed, uncolored, unstyled, and otherwise unaltered while the issue is being reviewed. Removing security tags, wearing, installing, cutting, coloring, washing, or otherwise altering the product may make the item ineligible for an exchange or replacement.

Please carefully review your order before completing your purchase.

Due to the nature of our products and fulfillment process, orders cannot be canceled once processing has begun. Requests to make changes to an order should be submitted to [email protected] as soon as possible.

Order changes are not guaranteed and may not be available once an order has entered processing or shipped.

All sales are final, and Rik's House does not offer refunds.

However, eligible, unaltered wigs may be exchanged if an exchange request is submitted within 3 days of confirmed delivery. To qualify, the wig must be unworn, uncut, unwashed, uncolored, unstyled, and otherwise unaltered, with all original packaging and security tags intact.

Approved exchanges may be applied toward another available product of equal or greater value. If a higher-priced product is selected, the customer is responsible for paying the difference. Original shipping charges are non-refundable, and customers are responsible for return shipping costs associated with voluntary exchanges.

Products that have been worn, installed, altered, or returned without the original security tags are not eligible for exchange. To request an eligible exchange, contact [email protected].

Customers are encouraged to contact [email protected] regarding any order concerns before initiating a payment dispute or chargeback.

Rik's House maintains records related to order placement, payment, customer communication, order processing, shipment, tracking, and delivery. In the event of a payment dispute or chargeback, relevant order and delivery documentation may be provided to the payment processor or financial institution reviewing the dispute.